Use case
Know a customer's number reaches WhatsApp before support does
Routing a support case to WhatsApp only works if the number on file is actually active there. Verify it before your team spends time drafting a message that never arrives.
Where support tickets stall
Dead-end tickets
A support agent sends a WhatsApp follow-up to a number that isn't registered, and the ticket sits unresolved with no reply coming.
No fallback trigger
Without a check up front, there's no signal to route the case to phone or email instead.
Wasted agent time
Every message sent to an unreachable number is time an agent could have spent on a case that would actually resolve.
How it works
Check the number when a ticket is opened
We confirm it against WhatsApp in real time
Route reachable numbers to WhatsApp, the rest elsewhere
Real-time
Sub-100ms per number, so you catch invalid numbers before they hurt your bounce rate, not after.
195+ countries
Just add the country code. Coverage is global by default.
Organized in batches
Every check is saved to your batch, so you never pay to validate the same number twice. Never sold.
Customer support verification FAQs
Related
Verify before you route to WhatsApp
Check a number and see what wavalid catches.